Privacy policy

This Privacy Policy describes how ElowenDress collects, uses, stores and protects your personal information when you visit and place orders on our official website.

  1. Information We Collect We collect information you voluntarily submit: full name, shipping address, email address, phone number, order content, size‑consultation messages and other customer‑service communication content. We also automatically collect non‑personal technical data: device type, browser information, website access log, IP address for anti‑fraud and abnormal‑order risk identification purpose.
  2. How We Use Your Information ‑ Process your order, complete procurement, quality‑check, packing and international delivery, send tracking‑number notifications and order‑status emails. ‑ Reply your pre‑purchase sizing questions and after‑sales support requests. ‑ Send optional marketing emails about new arrivals, exclusive offers and event promotions (you may unsubscribe at any time). ‑ Conduct risk identification for abnormal orders, prevent fraud, chargeback, malicious return and abusive behaviour, protect legitimate interests of our store and normal customers. ‑ Comply with applicable legal requirements, tax‑related record‑keeping and official‑institution‑required information disclosure.
  3. Payment‑data Statement We do NOT store your full credit‑card, debit‑card or complete payment credentials. All payment processing is handled by third‑party encrypted payment service providers. All payment‑related data is transmitted under bank‑grade encryption protection.
  4. Information Sharing We will not sell, rent or trade your personal identifiable information to third‑party marketing organisations. We may share necessary shipping‑related information only with international‑logistics carriers for parcel delivery. We may disclose information when required by law, court order or government regulatory requirement.
  5. Cookie Our website uses cookies to optimise browsing experience, analyse website traffic and support risk‑control judgement. You can adjust cookie settings via your browser.
  6. Your Rights You have the right to request access, correction or deletion of your personal‑data stored by us. Please submit your request via our contact email. We will respond within reasonable business days.
  7. Data Security We take commercially‑reasonable technical and operational measures to protect your personal information against unauthorised access, loss or leakage. However no internet‑based data transmission can guarantee 100% absolute security.
  8. Marketing Unsubscribe Every marketing‑related email contains an unsubscribe link. You may opt‑out of promotional emails at any time; this will not affect transaction‑critical order‑notification emails.
  9. Policy Update We reserve the right to revise this privacy policy. Changes will become effective after being published on our website.