Refund policy

Thank you for shopping at ElowenDress. This policy clearly defines return‑related rights and obligations for slim‑fit formal gowns and matching accessories. All terms are compliant with cross‑border e‑commerce rules.

  1. Eligibility Window Return requests must be submitted within 14 calendar days from the date the customer receives the parcel. Any request submitted after this 14‑day window will be rejected directly.
  2. Qualified Return Only For Verified Quality Defects We accept returns, exchanges or full/partial refunds only for objectively verifiable manufacturing‑quality issues caused by our side, including manufacturing defects, fabric damage, broken stitching, wrong‑item shipment or missing items resulting from our packing error. Customers must supply clear photos or short‑video evidence within 48‑hours upon receipt for official verification.
  3. Non‑qualifying Scenarios (No Return / No Refund) ‑ Subjective dissatisfaction: dislike of style, silhouette, visual expectation gap, fit issue caused by ignoring size‑chart guidance, feeling unflattering. These are buyer‑responsible situations. ‑ Minor wrinkles produced during long‑distance international transit. Transport‑caused slight wrinkles are normal and do not constitute quality defects. ‑ Color difference caused by screen display, monitor calibration and fabric batch minor variation. ‑ Normal manual‑measurement tolerance of 1‑3 cm on garment dimensions. ‑ Goods with removed, damaged or tampered irreversible anti‑theft security tag. Our anti‑theft tag is placed at visible position on skirt or waist side. The tag must remain intact and unremoved for any return application. ‑ Garments showing signs of wear, stain, odor, self‑alteration, washing damage or human‑caused destruction. ‑ Missing original full set of accessories and gifts (earrings, bracelet, pasties, sewing kit and other promotional gifts). All received gifts must be returned together with the gown. If gifts are missing, corresponding monetary value will be deducted from your refund amount. ‑ Returned goods do NOT carry our exclusive internal hidden mark. We place unique subtle internal marks inside each garment to prevent item‑swap fraud. Merchandise without our hidden mark will be rejected for return. ‑ Return requests arising from customer‑incurred import duties, customs fees or local‑tax disagreements.
  4. Shipping Cost For Returns ‑ For our‑side verified quality‑defect cases: we cover return‑shipping cost agreed in advance by our support team. ‑ For all subjective‑reason return requests (customer‑initiated non‑quality returns): the buyer shall bear the full round‑trip international shipping fees, including original outgoing freight and return freight back to our location. Original order shipping fee is non‑refundable under any circumstances.
  5. Return Goods Condition Mandatory Requirements All returned merchandise must arrive in brand‑new condition: unworn, unwashed, no stains, no smell, no damage, original irreversible anti‑theft tag intact, complete original gift‑box, dust‑bag and all complimentary gifts and accessories. Any missing item will lead to partial deduction or full rejection of your return. We will inspect every returned parcel and verify our internal hidden mark upon receiving returned goods.
  6. Refund Processing Once returned package is received, inspected and approved, refunds will be processed within 3‑10 business days. The actual arrival time of funds depends on your bank or card‑issuing institution.
  7. Order‑related Benefit Rule If an order generates any valid return request, all points, growth‑value progress, exclusive‑coupon benefits, group‑buy privileges and affiliate qualification associated with this specific order will be completely voided. No points or benefits can be reserved after return occurs.
  8. Fraudulent Return Prevention We reserve the right to permanently block accounts with repeated malicious return, item‑swap fraud or abusive after‑sales behaviour, and refuse any future orders from such accounts.